Careers

A position at Just Mediation Pittsburgh promises collaboration, transformative work, and creative independence in equal measure. Check out our new positions to see if a current opening energizes you!

Title: Intake Specialist
Classification: Full Time/Non-Exempt
Location: Pittsburgh, Pennsylvania
Reports to: Executive Director
Terms: One Year Grant


The Intake Specialist for Just Mediation Pittsburgh serves as the first point of contact for parties
interested in eviction mediation. This position requires attention to detailed case management
for mediation referrals and the ability to quickly process referrals for mediation. The Intake
Specialist receives mediation referrals from Just Mediation Pittsburgh’s website and inputs case
information into mediation databases. This position contacts parties individually by phone and
email to assess readiness to mediate. The Intake Specialist aligns schedules of the mediation
parties and prepares case documentation to be passed along to the Program Manager for
scheduling with Community Mediators. After a mediation has occurred, the Intake Specialist
conducts follow-up calls with mediation parties two months after mediation to measure the
sustainability of their mediation agreement.


The Intake Specialist for Just Mediation Pittsburgh serves as the first point of contact for parties
interested in eviction mediation. This position requires attention to detailed case management
for mediation referrals and the ability to quickly process referrals for mediation. The Intake
Specialist receives mediation referrals from Just Mediation Pittsburgh’s website and inputs case
information into mediation databases. This position contacts parties individually by phone and
email to assess readiness to mediate. The Intake Specialist aligns schedules of the mediation
parties and prepares case documentation to be passed through the Intake & Convening Team
for mediator assignments. After a mediation has occurred, the Intake Specialist conducts
follow-up calls with mediation parties two months after mediation to measure the
sustainability of their mediation agreement.


Responsibilities

  • Receive referrals from landlord and tenant partners and determine if referred case is appropriate for mediation

  • Contact parties by phone and email to ensure willingness to participate in mediation

  • Explain the mediation process and prepare parties to be contacted by their mediator

  • Schedule mediation time and location based on availability of mediation parties

  • Conduct post-mediation calls two months after mediation

  • Create case tracking documentation for each mediation cases

  • Maintain accurate databases to track case management information

  • Collect appropriate documentation for grant reporting cycles

  • Other responsibilities as may be assigned from time to time by the Executive Director.

Skills

  • Effective technology skills in Excel, Zoom, and Google platforms

  • Strong virtual, phone, and in-person communication skills

  • Ability to work independently and maintain organized databases

  • Organization of an efficient work calendar

Qualifications

  • Proven case management skills that have allowed for successful management of a high case load

  • Program coordination knowledge with a track record of efficiently meeting client needs

  • Ability to meet quick deadlines and respond to new referrals promptly

  • Exemplary computer skills with proficiency in videoconferencing and database management

  • Experience in conflict resolution, with mediation experience strongly preferred

  • Experience working with people from a wide range of backgrounds

  • Strategic eye for improving organizational systems and develop programming that is responsive to client needs

  • Flexibility and success in a fast-paced environment

  • Detail-orientation and determination to find solutions to logistical obstacles like scheduling and location conflicts

  • Willingness to learn, correct mistakes, and pass on new knowledge

  • Prior experience with housing services, eviction, and/or landlord-tenant concerns preferred

Requirements
This position may require flexible work hours, including some evenings, and transportation
access to attend volunteer meetings around Pittsburgh and Allegheny County. This position
primarily involves at-home office or non-manual work, so the employee is required to sit for
prolonged periods of time. The employee must be able to lift up to 20 pounds, for example
when setting up a mediation or mediator meeting.


Compensation for this position starts at $20 per hour ($41,600 annually) and offers generous
paid time off and healthcare benefits. Applications will be received on a rolling basis, and the
position will remain open until filled. The anticipated start date is July 2022. Currently, this is a
one-year grant funded position. This is an at-will employment position.


In consideration of the COVID-19 pandemic, this position will operate in a remote capacity with
the possibility of one day per week on site. In-person activities and requirements will be at the
discretion of Just Mediation Pittsburgh based upon the needs of the program, and will be
reassessed in accordance with public health guidance.

About Just Mediation Pittsburgh
JMP is a community mediation center dedicated to providing free, accessible mediation for
tenants and landlords facing the threat of eviction. JMP understands mediation to be a
community tool for justice, where conflicting parties can seek common understanding to
collaboratively resolve their disputes. JMP is committed to deep listening, self-determination
for conflicting parties, and equity in the face of social injustice.


Just Mediation Pittsburgh is an Equal Opportunity Employer and prohibits discrimination and
harassment. All employment decisions at JMP are based on business needs, job requirements
and individual qualifications, without regard to race, color, religion, national origin, sex,
pregnancy (including partners), age, ancestry, sexual orientation, gender identity and/or
expression, place of birth, or any other status protected by the laws or regulations in the
locations where we operate.


Application
Please submit a cover letter, resume, and three references by email to
info@justmediationpgh.org.

“It is in collectivities that we find reservoirs of hope and optimism”
 – Angela Y. Davis, Freedom Is a Constant Struggle

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